Frequently Asked Questions

An open mind, uninterrupted time to work together and the desire to maintain the systems we help you set up. By working together to organise your space or your life admin, we'll create a system that specifically meets your needs. This will also help you keep on top of things, since it will fit in with your daily routines and habits. We can work out a manageable plan for anything you are concerned about that we feel confident you can accomplish without our help.

There is such a huge range of projects that we can undertake that it is impossible to suggest a timescale but as we discuss together the scope of the project, it will become clearer.

Increasingly, we work with clients with specific disabilities and special needs who are in receipt of Direct Payments or other benefits. Our input into the organisation of their homes and the maintenance of that has proven really helpful and has regularly been a service recognised as a legitimate expense by Social Services and Charities.

We are just a phone call away; we understand that life changes and can present new challenges, including new types of disorganisation (and we love seeing our clients again!)

Lesley has been a member of APDO (Association of Professional Declutterers and Organisers) for over 13 years now and was delighted to be asked to join their Board in 2012. During her 7 years on the APDO Board, she helped develop and deliver training to over 400 UK Professional Organisers and provided one to one mentoring for over 100. 

Men, women, people working full time or part time, people with a disability, stay at home parents, retirees; there is no one type of person who is disorganised. It can happen to any of us. Quite often it is a significant life change that prompts a call. Moving home, having a baby, divorce, downsizing, losing a parent - these are all things that can leave us overwhelmed by our home. Working with a professional organiser is good for anyone who needs to regain a semblance of order in their busy life. If you just don't have the time or you can't get it scheduled, having someone to come in and help you with it means you'll get it done.

Any items that you choose to get rid of will be recycled wherever possible using local charity shops and your local recycling centre etc. If you wish to sell items, we can help you to find a reseller as part of our service. We are not able to take stuff to the tip for you due to Waste Carrier legislation but can take anything to the Charity Shop and will assist you to dispose of things on the day we declutter them.

If you call on behalf of someone else, we will just have a phone call with you first and then your relative or friend to make sure they are fully on board with the idea of us helping.

We also offer gift vouchers printed or by email if you wish to give a gift.

Yes, absolutely. Lesley runs an online service too called The Declutter Hub where you can have a year's online support, a step by step Roadmap, live Q&A sessions with Lesley and her partner Ingrid for around the same price as a one to one session. They also have a free weekly podcast relating to all things clutter and organisation. Take a look and do let us know if you have any queries.

Life ADDmin is a completely private and confidential service. There are no advertising logos on cars or uniforms and we will never discuss clients with a third party unless agreed. Occasionally, we will ask if we can take before and after photographs but this is entirely your choice.

Definitely - we love paperwork and have tried and tested ways of keeping the project moving forwards and making it much less daunting. It's amazing what a difference it makes to have someone right next to you.

We can give some guidance but certain types of paperwork, for example, those relating to your tax returns you may wish to seek specialist guidance on how long certain items should be kept for. The key benefit to decluttering and organising your paperwork with us is that we will help to reduce the overall volumes and set you up with systems that will ensure you paperwork does not get out of control again.

We do not offer a waste removal/recycling service and we cannot remove paperwork that is confidential. We can however help to organise outside services that can facilitate the removal/confidential destruction of these items for you.

There are so many things that have a bearing on how long a project like this will take - the speed at which you can make decisions, the type of paperwork, what kind of order the paperwork is in now. But once we start working together, timescales will be come clearer. 

We can tackle almost any project that we could normally do face-to-face, but the ideal projects would be things like electronic organising (emails, electronic files, etc.) Please call us to discuss your requirements and then we can determine if virtual organising would work for you.

The minimum session time is 30 minutes, but we can schedule in as many hours as you feel you need (up to a maximum of 5 hours).

The length of time it takes will vary significantly from client to client. Give us a call and we can chat through your requirements and how we can help.

We do have some clients that we assist with regular weekly/monthly tasks on a rolling basis. Our aim is to help you organise your home and daily life in such a way that most of the tasks are easier for you to manage. However, we are always happy to see our clients so if you feel you would benefit from regular sessions then please just ask.

All our organisers have specific personal experience of neurodiversity - either with clients or family members. We are constantly undertaking professional development via various training programmes, talks and workshops. Whilst training is vital and enlightening,  our main learning will always be from our clients. There's nothing as powerful than learning directly from the neurodiverse clients we work with. Each and every person we work with allows us to build up a range of strategies to explore.

Our minimum session length is 3 hours and typically we will do no more than 5 hours together. Our sessions are tailored to your needs and we will take breaks as and when you need them or we feel distraction, overwhelm or hyperfocus is impacting your progress. 

Yes we have some clients we see on a very regular basis, but equally we can do one-off sessions too.

Yes, during our session we will identify tools and resources we have found useful in the past or we can research new things to help after our session too.

Yes, we have worked with clients with ASD, OCD, Dyspraxia, Discalculia. Every client is different and our strategies are tailored to your needs and your life. Whilst we have expert knowledge of strategies that can generally help, no two neurodiverse people have the same needs.

Yes, we will ensure we send appropriate reminders to you in a format and timescale that will work for you.

No-one within the team has a diagnosis of ADHD but a combination of living with family members and working with clients has given us the insight and knowledge to provide tried and tested strategies.

As part of our Life Admin service, we will do the necessary due diligence to find suitable alternative services to meet your needs. We will determine the parameters for your needs and research/call/check reviews for any alternative services we find.

We do have some clients that we assist with regular weekly/monthly tasks on a rolling basis. Our aim is to help you organise your home and daily life in such a way that most of the tasks are easier for you to manage. However, we are always happy to see our clients so if you feel you would benefit from regular sessions then please just ask.

The contract for any work will be with the service provider.

Depending on your preferences, we can do catch up phone calls, Zoom, use a digital task manager or email. We will discuss that with you prior to the project starting. We will work within an infrastructure that suits you.